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#1 Salesforce Developer

Introduction to Cloud Computing & SFDC
Types of Cloud
Salesforce.com
Services
Advantages of Salesforce

Online training by experts

Project & Task Based Learning

Learning Support with Dedicated Mentors

Interviews, Jobs and Placement Support

500 +

Students Enrolled

4.7 (500)

Ratings

90 Days

Duration

Course Curriculum

Salesforce Fundamentals
The Salesforce Platform Features, Capabilities of the core CRM Objects, Usage of the APPExchange, Customization & Features of Heruku Platform
Data Modeling and Management
Determine the appropriate data model, Capabilities of User Interface and Object oriented programming, Impact of schema design and modifications on Apex Development, Visualize and create entity relationships, Importing and exporting data into development environments
Logic And Process Automation
Programmatically access and utilize the object schema, Capabilities and use cases for formula fields, Capabilities of the declarative process automation features, usage of declarative automation features vs. Apex classes and triggers, Apply Apex control flow statements
User Interface
Display Salesforce data using a Visualforce page, How to incorporate Visualforce pages into Lightning Platform applications, Benefits of the Lightning Component framework, The resources that can be contained in a Lightning Component.
Testing
Testing framework and requirements for deploymen, How to write unit tests for triggers, controllers, and classes, When and how to use various sources of test data, How to execute one or multiple test classes, Differences between invoking Apex in execute anonymous vs. unit tests
Debug And Deployment Tool
How to monitor and access various types of debug logs, Capabilities and security implications of the Developer Console, Different processes for deploying metadata and business data. Workbench, and Force.com IDE, Different environments are used in the development and deployment process

#2 SFDC Advance Admin/BA

Security and Access
Sales Cloud Application
Service Cloud Application
Analytics, Reports & Dashboards
Process Automation

Online training

Project & Task Based Learning

Learning Support with Dedicated Mentors

Interviews, Jobs and Placement Support

500 +

Students Enrolled

4.7 (500)

Ratings

15 Days

Duration

Course Curriculum

Security And Access
How to determine the implications to record and field data access, Capabilities of territory management and the implications to the sharing model, Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration
Sales Cloud Applications
How to customize and maintain products, price books, schedules, and quotes, Describe the capabilities of forecasting (categories, hierarchy, quotas).
Service Cloud Applications
How to create and maintain Salesforce Knowledge (Article Record Types, data categories), create and maintain service entitlements and entitlement processes, features of Salesforce which enable interaction between support agents and customers (Live Agent, Case Feed, Service Cloud Console, and communities, Omni-Channel).
Data Management
Explain the tools and best practices for improving and enriching data quality (validation, managing duplicates, enriching, archiving).
Change Management
How to move metadata between environments (change sets, Force.com IDE)
Analytics, Reports And Dashboards
How to determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
Process Automation
, troubleshoot an approved process, Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process Automation, formula fields, and when to use Visualforce and Apex triggers.

#3 SFDC Admin

Dashboard Creation to Visualize key Data 
Training Users
Building Reports
Automating Process
Setting Up Workflows

Online training by experts

Project & Task Based Learning

Learning Support with Dedicated Mentors

Interviews, Jobs and Placement Support

500 +

Students Enrolled

4.7 (500)

Ratings

90 Days

Duration

Course Curriculum

Security And Access
How to determine the implications to record and field data access, Capabilities of territory management and the implications to the sharing model, Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration
Standard And Custom Objects
Standard object architecture and relationship model, Create, delete, and customize fields and page layouts on standard and custom objects, and understand the implications of deleting fields.
Sales And MArketing Applications
Capabilities and implications of the sales process, Identify the appropriate sales productivity features using opportunity tools and know when products and Price Books should be used, Capabilities of lead automation tools and campaign management.
Data Management
Explain the tools and best practices for improving and enriching data quality (validation, managing duplicates, enriching, archiving).
Service And Support Applications
Capabilities of case management (e.g., case processes, case settings, and case comments), Automate case management, Capabilities of the Community application (e.g. Ideas, Answers).
Analytics, Reports And Dashboards
How to determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
Workflow/Process Automation
, troubleshoot an approved process, Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process Automation, formula fields, and when to use Visualforce and Apex triggers.

#4 SFDC Sales Cloud

Sales Cloud Solution Design
Account and Contact Management
Marketing and Leads
Analytics, Reports & Dashboards
Sales Productivity

Online training

Project & Task Based Learning

Learning Support with Dedicated Mentors

Interviews, Jobs and Placement Support

500 +

Students Enrolled

4.7 (500)

Ratings

15 Days

Duration

Course Curriculum

Sales Cloud Solution Design
Set of requirements, design an end-to-end sales process from lead to opportunity to quote to close to order, Analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs, Capabilities, use cases and design considerations when implementing Orders
Marketing And Leads
How marketing capabilities support the sales process, Recommend appropriate methods for lead scoring and criteria for lead qualification, Best practices for managing lead data quality
Account And Contact Management
Use cases and design considerations for social accounts and contacts, Various methods for establishing relationships between accounts and contacts, Impact of having an account hierarchy, Methods for populating and maintaining account and contact data using data enrichment tools.
Opportunity Management
Determine how to support different sales process scenarios, Determine the relationships between sales stages, forecast and pipeline, Determine the appropriate forecasting , Impact of multi-currency on opportunities solution
Sales Productivity
Determine the key features that help to enable and measure sales productivity and adoption, Use cases and considerations for using email and productivity tools, Identify the appropriate mobile solution to improve sales , Use cases and best practices for using Content vs. Salesforce Files in the sales process productivity.
Analytics, Reports And Dashboards
How to determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
Integration And Data Management
Use cases and considerations for integrations common to Sales Cloud implementations, Use cases and considerations for data migration in Sales Cloud, Analyze the implications and design considerations of large data and transaction volumes

#5 SFDC Service Cloud

Service Cloud Solution Design
Implementation Strategies
Case Management
Service Console
Interaction Channels

Online training by experts

Project & Task Based Learning

Learning Support with Dedicated Mentors

Interviews, Jobs and Placement Support

500 +

Students Enrolled

4.7 (500)

Ratings

90 Days

Duration

Course Curriculum

Implementation Strategies
Determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test and document), Determine appropriate contact center licensing and deployment strategies
Service Cloud Solution Design
Analyze customer requirements to determine an appropriate solution design considering capabilities, limitations and design trade-offs, Benefits for implementing CTI, Communities, and Field Service Lightning.
Knowledge Management
Knowledge article lifecycle including creation, publishing, consumption, and feedback, Determine how to configure data categories, article types, articles, and publishing workflow, Describe the considerations when migrating from knowledge to Lightning Knowledge
Interaction Channels
Use cases and functionality for each interaction channel including mobile, phone, email, web, chat and social media, Open CTI features, architecture, and implications, Best practices when configuring an interaction channel solution (mobile, phone, email, web, chat, or social media).
Case Management
Design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition, Determine the appropriate case management solution, Capabilities and limitations of Service Cloud automation (Visual Workflow, process builder, quick actions, macros, quick text).
Analytics, Reports And Dashboards
How to determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
Service Console
Identify the appropriate Service Console features to meet the business need, How different Service Console features work together to deliver business value, Describe how a feature should be implemented

#6 SFDC Devops 

Version Control
CI/CD: Continuous Integration & Delivery
Rollback
Analytics, Reports & Dashboards
Process Testing

Online training

Project & Task Based Learning

Learning Support with Dedicated Mentors

Interviews, Jobs and Placement Support

500 +

Students Enrolled

4.7 (500)

Ratings

15 Days

Duration

Course Curriculum

Explain how DevOps balances innovation and trust.
Working with a cloud platform like Salesforce makes it a lot simpler to build applications. You don’t need an operations team to keep Salesforce applications running, because Salesforce takes care of that for you. But the principles of DevOps are still critical for building on the Salesforce platform
Three Ways of DevOps
“Three Ways” of DevOps: flow, feedback, and continuous improvement. Flow refers to the left-to-right movement of changes from development to production. The goal is delivering value to end users with increasing speed and regularity, working toward a steady flow. This culminates in the practice of continuous delivery, explained later in this module.
Research On Devops
Many organizations now have dozens or even hundreds of Salesforce developers and admins. DevOps practices like version control, automated deployments, and modular architecture help teams to coordinate and maintain high performance as they grow. To scale effectively, the practices of DevOps are essential.
How Salesforce DevOps Is Different
The things that make Salesforce easier to work with than traditional IT systems also make DevOps for Salesforce a little bit different from other platforms. It requires a special approach.

#7 SFDC Field Service Lighting 

Core Salesforce Products
Field Service Lifecycle
Configuration of FSL
Lighting Components
Lighting Data Services

Online training by experts

Project & Task Based Learning

Learning Support with Dedicated Mentors

Interviews, Jobs and Placement Support

500 +

Students Enrolled

4.7 (500)

Ratings

90 Days

Duration

Course Curriculum

Configure, Contracts, Entitlements and Warranties
Procedural concepts to setup entitlement process for work order object, , Evaluate options to upsell or add needed entitlements, Apply entitlements model to customer scenarios
Manage Work Orders
Procedural concepts to create work orders as they relate to assets, accounts, and contacts including relative entitlements, Procedural concepts to capture necessary data to complete a work, Attributes required to measure effective KPIs order
Manage, Scheduling And Optimizing
Setup technicians or equipment assigned to schedule a work order, Implement 3rd party resources, Determine the life cycle of a service appointment required to execute a work order, Procedural concepts to manage dispatch including multiple scheduling scenarios based on business requirements
Configure Mobility
Determine when to apply quick actions, How to configure Field Service app to support key business processes, Field Service Mobile and Salesforce Mobile app capabilities, Procedural concepts to complete service appointments in the mobile environment
Manage Inventory
Determine price book model in relation to products, Determine principles to support applicable inventory model
Manage Assets.
Procedural concepts to maintain and update bill of materials (BoM), Manage and track asset installation, movement, and/or decommission
Manage Case
Troubleshoot, escalate, and resolve cases based on field service scenarios, Determine how to build work order processes, parameters, and templates

#8 SFDC Commerce Cloud

Introduction to B2B Commerce
Introduction to SFRA
Demandware Platform
B2B Commerce and B2C Commerce 
Open Commerce APIs

Online training

Project & Task Based Learning

Learning Support with Dedicated Mentors

Interviews, Jobs and Placement Support

500 +

Students Enrolled

4.7 (500)

Ratings

15 Days

Duration

Course Curriculum

Environment Setup
Install UX Studio and upload code to the sandbox environment, Import files using Business Manager Import/Export modules, Add the correct sequence of cartridge names to the provided cartridge path,Troubleshoot file synchronization issues between UX Studio and the sandbox environment.
Digital Architechture
Work with the product data model to manage products, their categorization, and associated inventory, Use Business Manager to work with storefront data to complete a storefront order, Use Business Manager to work with Content Assets, Content Slots, and Content Folders
Data MAnagement/Business MAnager Usage
Modify site search preferences and settings to enable searching for a specified product attribute, Create a new search refinement definition that can be used on the storefront, Pass data to a downstream system; extend the storefront to expose a new attribute on an existing system object type, Configure OCAPI permissions for Data and Shop APIs
Application Development
Create ISML templates that use the following ISML functionality: local include, remote include, modules, and components, Create a JavaScript controller that leverages a script and renders a template/JSON, Integrate and deploy using Service framework, Use OCAPI Shop and Data APIs to enable interoperability with an external system

#9 Servicemax 101/201

Introduction to Servicemax Core
Introduction to Entitlements
Work Order Management
Dispatch Console
Mobile Administration & Management

Online training by experts

Project & Task Based Learning

Learning Support with Dedicated Mentors

Interviews, Jobs and Placement Support

500 +

Students Enrolled

4.7 (500)

Ratings

90 Days

Duration

Course Curriculum

Introduction to Org Aquisition & Navigation
Real-life scenarios utilized throughout the course, Navigate the ServiceMax Core Setup menu, utilize help resources
Service Resource Architechture
Identify where resources fit into the ServiceMax data model, Various types of resources used in the ServiceMax Application, Locate resources, Resources with expertise, skills and products.
Warranty Management
Identify where Warranties fit into the ServiceMax Core Data Model, Create a warranty terms template and configure start dates, Change Org- and Group-Wide Profile Setting
Entitlements & Work Order Management
Entitlements in ServiceMax Core, Entitlement settings, Work Order object for use, Work orders from installed products , Entitlement on work orders, Associate parts, expenses & labor with a work order
Service Flow Manager
Uses of SFM mappings and expressions, Clone and customize a standard SFM transaction process to create a step in a business process, Clone a service flow wizard, add steps and assign permissions, Use of Custom Actions and how to create them
Feild Change Order
Configure FCO batch settings for FCO Search, Create a change order (FCO Header) to Work Order mapping , Create An FCO configuration template with mappings & assign permissions, Create a field change order and generate work orders for a recalled installed product as an end-user
Mobile Administration And Navigation
Benefits of using ServiceMax Go, Improve sync efficiency by narrowing the scope of data using download criteria, Provide users the appropriate mobile search, create and view permissions

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